Terms and conditions of use of the Standout SAS website

1. Introduction

This document establishes the General Terms and Conditions (hereinafter, the "Terms and Conditions") that regulate access, use, navigation, and the services offered through the STANDOUT SAS website (hereinafter, "Standout" or "the Company").

Access to and use of this website, as well as the services offered through it, are subject to the full and unreserved acceptance of these Terms and Conditions by the users (hereinafter, the "User" or "Users").

If the User does not agree with these terms, they must refrain from using the website and the services offered through it.

Standout reserves the right to modify these Terms and Conditions at any time and without prior notice. Such modifications will become effective upon posting on the website and will be deemed accepted by the User upon continued use of the website.

2. General Company Information

In compliance with the provisions established in Colombian legislation applicable to electronic commerce and the provision of digital services, the following information is provided about the company responsible for the website:

Company Name: STANDOUT SAS
NIT: 901429085-7
Address: CL 11 C #31-79 ED LA MANIGUA OF 302, Medellín, Colombia
Contact email: admin@standout.com.co
Contact phone number: +57 310 442 1762

Standout is a company incorporated under the laws of the Republic of Colombia, domiciled in Medellín and focused on real estate brokerage in the segments of real estate projects , property resale , short and long-term rentals , and property management for owners .

3. Purpose and Use of the Website

3.1. Nature and Purpose of the Website

The Standout website aims to act as a real estate brokerage platform connecting:

Buyers and sellers of properties.
Investors with real estate project developers.
Property owners with short- and long-term rental tenants.

The website allows users to access relevant information about the real estate market, contact Standout for specialized advice, and conduct transactions through the company's intermediation.

Standout is NOT an open marketplace. This means that users cannot upload, edit, or publish properties directly; all information and listings are managed exclusively by the Standout team.

3.2. Services Offered Through the Website

Standout offers a variety of real estate services through its website, including:

Intermediation in the purchase and sale of properties: Connecting buyers and sellers with specialized advice.
Real estate investment advice: Profitability analysis, financing, and investment strategies.
Daily or monthly property rentals: Management and operation of properties for tourist or long-stay rentals.
Property Management: A service for property owners who want to maximize their investment through comprehensive property management.
Curation of properties for resale: Selection of properties with high design value or appreciation potential.

These services may be subject to additional specific conditions, which will be communicated to the User at the time of contracting.

3.3. Acceptable Use of the Website

The User agrees to use the Standout website responsibly, in accordance with the law, good faith, public order, and these Terms and Conditions.

It is strictly prohibited:

Use the website for illegal, fraudulent or unauthorized purposes.
Interfere or attempt to interfere with the operation of the website, through the use of viruses, malware or any other harmful mechanism.
Attempting to gain unauthorized access to other Users' accounts or restricted Standout systems.
Post or send false, misleading, or fraudulent information on any of the website's contact forms or channels.
Use the content of the website for commercial purposes without express authorization from Standout.

Failure to comply with these provisions may result in the suspension or cancellation of access to the website, without prejudice to any legal action Standout may take to protect its interests and those of its customers.

3.4. Conditions of Access and Use

Access to the Standout website is free for Users, except for those services that expressly indicate associated costs or fees.

To access some specialized services, the User must register on the website by providing true and verifiable personal information.

Access restrictions:

The website may NOT be used by minors or persons without legal capacity to enter into contracts.
Standout reserves the right to verify the identity and authenticity of registered users.
If suspicious activity is detected, Standout may suspend or terminate accounts without prior notice.

4. User Registration and Responsibilities

4.1. Registration Process and Requirements

To access certain specialized services on the Standout website, Users must register and provide valid personal information.

Registration on the platform is optional for general browsing, but mandatory to access services such as:

Request for personalized real estate advice.
Registration of interest in purchasing or renting properties.
Publication of properties on the platform (managed exclusively by Standout ).
Receive exclusive information on investment opportunities.

Upon registration, the User must complete a form with the following information:

Full name and identification document .
Email and phone number .
Real estate preferences (purchase, rental, investment, management).
Confirmation of acceptance of the Terms and Conditions and the Personal Data Processing Policy .

Standout reserves the right to verify the identity of Users and request additional documentation if necessary.

4.2. Obligations of the Registered User

The User registered on the website undertakes to:

Provide authentic, up-to-date and verifiable information.
Maintain the confidentiality of your account and access credentials.
Immediately notify Standout if you detect unauthorized access.
Update your personal information when necessary.
Do not share your account with third parties or facilitate unauthorized access.

Failure to comply with these obligations may result in the suspension or cancellation of the account , without prejudice to any legal action that Standout may take.

4.3. Standout Responsibilities in User Registration

Standout is NOT responsible for the misuse of User accounts, including:

Unauthorized access due to User negligence.
Errors in the data recorded by Users.
Falsification of information on registration forms.

However, Standout will take reasonable steps to ensure the security of accounts, including the use of encryption and authentication protocols .

4.4. Account Suspension and Cancellation Policy

Standout may suspend or cancel a User's access in the following cases:

When false or fraudulent information is detected in the registry.
If the User breaches the Terms and Conditions of the website.
If the User attempts to manipulate or violate the security of the site.
For any suspicious activity that affects the integrity of the platform.

In these cases, Standout will notify the affected User and may request additional information to restore their access.

5. Property Purchase, Rental and Registration Process

Standout acts exclusively as an intermediary in the purchase, sale, and rental of real estate. Transactions are facilitated, managed, and supervised by Standout , but the ultimate responsibility for the delivery and fulfillment of agreements rests with the property owners or developers.

5.1. Intermediation in the Purchase and Sale of Properties

Standout offers a connection and advisory service between buyers and investors with sellers and real estate developers.

Steps in the Purchase/Sale Process:

Information Request: Interested buyers can request details about a property through the website or by directly contacting Standout 's sales team.
Feasibility Analysis: Financial advice, valuation analysis, and verification of commercial suitability are provided.
Property or Project Visit: An in-person or virtual visit is arranged to learn more about the property.
Negotiation and Agreement Closing: Standout acts as an intermediary in the negotiation of terms and conditions.
Contract Signing: The sales contract is signed between the buyer and the seller, with the accompaniment of Standout .
Legal Process and Notary Public: We provide advice on the legal validation of documents and support in notarial procedures.

Note:

Standout is NOT responsible for non-compliance with the delivery of properties by third parties.
Standout does NOT act as a financial institution, so it does not offer direct financing.

5.2. Property Rentals: Short and Long Stays

Standout manages property rentals in two ways:

Short-term rentals: Stays for days or weeks in fully furnished and equipped accommodations.
Long-Term Rentals: Rental contracts for three months or more, exclusively for furnished properties.

Steps to Rent a Property:

Property Selection: The tenant reviews the options available on the platform and requests information.
Availability Check: Standout validates dates and confirms availability.
Reservation Process:

Short-Term Rentals: Reservations are managed through the external Hostify platform, which allows for efficient management of the rental process.
Long-Term Rental: A tenant document validation process is carried out on the Standout website.

Contract Signing: Standout manages the signing of the lease contract.
Property Handover: The tenant receives the keys along with a detailed inventory of the property's condition.

Important Considerations:

All rentals are managed and administered directly by Standout .
Subletting or commercial use of leased properties is not permitted.
For long-term stays, utility usage limits are set; any excess will be borne by the tenant.

5.3. Reservation and Refund Policy

Rental property reservations are subject to a strict cancellation and refund policy.

Short-term Rental Reservations:

If the guest cancels more than 30 days in advance , 50% of the reservation will be refunded.
If you cancel less than 30 days in advance, there is no refund .

Long-Term Rental Reservations:

The reservation fee is non-refundable in the event of withdrawal by the tenant.
If the property is unavailable for reasons attributable to Standout , an equivalent alternative or full refund will be offered.

5.4. Property Registration on the Website

Owners interested in listing their properties on Standout must meet specific criteria for location, design, and commercial suitability.

Requirements to Publish a Property:

Strategic Location: Properties located in prime areas of Medellín with proven demand.
Design and Quality: Standout only accepts properties that meet high standards in architecture and design.
Commercial Potential: The projected profitability of the property is evaluated before its publication.
Owner Authorization: Standout must have a real estate representation agreement signed by the owner.

Important:

Only Standout can upload properties to the platform.
Self-management of listings by owners is not permitted.

5.5. Deleting Property Listings

Standout reserves the right to remove a property from the website under the following circumstances:

If the property has been sold or leased and the owner has not reported it.
If the property no longer meets Standout standards.
If the owner breaches the terms of the representation agreement.
By legal order or request of a competent authority.

Elimination Time:

Immediate removal for legal reasons.
Up to 15 business days for deletions requested by owners.

6. Data Protection and Privacy Policies

Standout SAS recognizes the importance of privacy and the protection of its Users' personal data. The collection, storage, processing, and use of personal information is governed by current Colombian legislation, particularly Law 1581 of 2012 and Decree 1377 of 2013 , which regulate the handling of personal data in the country.

By accessing and using the Standout website, Users expressly authorize the processing of their personal data under the terms described in this policy.

6.1. Data Collected and Purpose

Standout collects information from its Users in order to provide a better experience and ensure the quality of its real estate services.

Data we collect:

Personal identification data: Name, surname, ID or passport number, nationality.
Contact information: Email address, phone number, physical address.
Financial data (in specific cases): Bank account number, payment history, credit card information when necessary to process payments.
Search preferences and habits: Properties of interest, interactions within the website.
Location and device data: IP address, approximate location, browser type and device used.

Purpose of Data Processing:

Facilitate real estate intermediation between buyers, sellers, landlords, and investors.
Process reservations and payments for rentals or purchase and sale transactions.
Offer financial and real estate advice based on the User's profile.
Send information of interest, promotions and investment opportunities.
Conduct market and real estate trend analysis.
Comply with legal and regulatory obligations in Colombia.

Note: Under no circumstances will Standout use personal data for purposes other than those mentioned here without the User's prior authorization.

6.2. Sharing Data with Third Parties

Standout may share User information with third parties in the following cases:

Government authorities: When required by law or court order.
Strategic and financial allies: For the management of real estate investments and projects with banking or financial institutions.
Payment platforms: To process transactions through MercadoPago or other authorized providers.
Data analysis and marketing companies: In order to improve the User experience on the website.

Important:

Standout does NOT sell or rent personal information to third parties for commercial purposes.
Strict security measures are applied to protect the confidentiality of shared data.

6.3. Cookies and Tracking Technologies Policy

Standout uses cookies and other tracking technologies to improve the User experience within the platform.

What are cookies?

Cookies are small data files stored in the User's browser that allow navigation to be personalized and optimized.

Types of cookies used in Standout:

Essential cookies: Necessary for the basic functioning of the website.
Performance Cookies: These collect information about the User's interaction with the site.
Advertising cookies: These allow personalized ads to be displayed based on interests.

Users can manage their cookie settings from their browser and disable them if they wish. However, this may affect some site functionality.

6.4. User Rights over their Data

In accordance with Colombian regulations, Users have the right to:

Consult your personal data stored in Standout databases.
Request the update, rectification, or deletion of your personal information.
Revoke the consent given for the processing of your data at any time.
File complaints with the Superintendency of Industry and Commerce (SIC) in case of non-compliance with the data protection policy.

6.5. Procedure for Requesting Data Deletion

If a User wishes to delete their personal data from the Standout database, they must send a request to the email address experienciacliente@standout.com.co , indicating:

Full name and identification number.
Reason for the request.
Specific information you want to delete.

Processing time: Up to 30 business days from receipt of application.

6.6. Security and Data Protection

Standout implements advanced security measures to ensure the integrity and confidentiality of its Users' personal data, including:

SSL encryption: in the transmission of information.
Secure storage: on servers with protection against unauthorized access.
Authentication protocols: to prevent identity theft.

Despite these measures, no system is completely infallible, so the User acknowledges that he or she provides his or her data at his or her own risk.

7. Intellectual Property and Rights over the Content of the Website

The Standout SAS website and all its components are protected by intellectual and industrial property laws in force in Colombia and applicable international treaties. This includes, but is not limited to:

Texts, images, graphics, logos and audiovisual material.
Databases, source codes and underlying software.
Website design, information architecture, and navigation structure.

Access to and use of the website does NOT grant any ownership rights over the contents to Users.

7.1. Ownership of Rights

All content on the website, unless otherwise stated, is the exclusive property of Standout SAS .

If a User or third party believes their intellectual property rights have been violated, they may file a claim by sending an email to experienciacliente@standout.com.co , including documentation that supports their ownership of the content in question.

7.2. Permitted Use of Content

Users may access, view, and use the content of the website solely for personal and informational purposes.

It is expressly prohibited:

Reproduce, distribute or modify the content without written authorization from Standout .
Copy or extract information from databases without express permission.
Use Standout trademarks, logos or distinctive signs without prior authorization.

7.3. User Generated Content

If a User submits comments, opinions, or material for publication on the website, they authorize Standout to use such content without compensation, and they guarantee that it does not infringe the rights of third parties.

Standout reserves the right to remove or modify any content generated by Users who:

Contains false or misleading information .
Infringe the intellectual property rights of third parties.
Is offensive, illegal, or inappropriate according to the platform's rules.

7.4. Liability for Third Party Material

The website may contain links or references to third-party content. Standout is not responsible for the accuracy, legality, or availability of such material.

If a third party believes that their content has been used without authorization on the Standout website, they may request its removal by writing to experienciacliente@standout.com.co with the relevant documentation.

8. Liability and Limitations of Standout SAS

8.1 Scope of Standout's Responsibility

Standout SAS (“Standout”) operates solely as a technology intermediary in real estate transactions, facilitating the initial contact and exchange of information between offerors (owners or real estate agents) and applicants (buyers or tenants) of real estate. By virtue of its role as an intermediary, Standout acts as a contractual party in the purchase, sale, or lease agreements, or other real estate agreements that may arise from the use of the website. Standout's responsibility is limited to providing the virtual platform, commercial support, and associated services for the publication and dissemination of real estate listings, ensuring their proper functioning and availability to the extent possible. As an intermediary, Standout assumes no liability for incorrect, incomplete, or outdated information provided by third parties (for example, owners, developers, or real estate brokers providing property information), nor for errors or omissions beyond the reasonable diligence the company applies in reviewing the content. Likewise, Standout will not be liable for disputes or claims arising between users (whether buyers, sellers, tenants, or landlords), as any conflict arising from a real estate transaction must be resolved directly between the parties involved. In short, Standout is responsible for the provision of its service as a contact platform to the extent of its intermediary functions, but not beyond that: it does not guarantee specific results in negotiations nor assume any obligations of the contracting parties in a real estate transaction.

8.2 Guarantees on Published Information

Standout strives to verify and moderate the information published in real estate listings to the extent possible, ensuring that listings are accurate and up-to-date at the time of publication. This includes performing a basic review of the property information provided by the advertiser and even requesting documentation or confirmation of certain details when deemed necessary. However, Standout does not guarantee the accuracy or continued validity of the published information, as the characteristics of the properties, their conditions, or availability may change without prior notice due to decisions or circumstances beyond Standout's control (for example, modifications made by the owner, changes in the sale or rental price, improvements or deterioration of the property, among others). Consequently, Standout is not responsible for changes in the conditions of the listed properties (such as changes in price, physical characteristics, legal status, or any other relevant condition) that occur after the information has been published on the platform. Likewise, Standout assumes no responsibility if a listed property becomes unavailable (whether because it has been sold, leased, or withdrawn from the market by its owner) at the time the user decides to express interest in it. Decisions made by owners or advertisers—for example, adjusting the property's value, modifying the conditions of the offer, or unilaterally canceling the property's availability—are beyond Standout's control and remain the sole responsibility of those third parties. Standout publishes listings for informational purposes, relying on the veracity of the information provided by the advertiser; therefore, it is the advertiser's responsibility to guarantee the authenticity and accuracy of such information, and the interested user is responsible for verifying any relevant information with the owner or corresponding agent before making any commercial decisions. Under no circumstances does the publication of a property on the website constitute a guarantee by Standout regarding the condition, quality, status, legal title, or actual availability of the property.

8.3 Disclaimer of Liability in Disputes between Parties

Standout does not act as a professional legal advisor, nor does it act as a party to negotiations or conclude contractual agreements between buyers and sellers of real estate. It merely facilitates business development between the parties through the website. Therefore, any dispute, difference, claim, or conflict arising in the course of a real estate transaction (for example, disagreements regarding price, the condition of the property, compliance with agreed-upon conditions, refunds, contract clauses, etc.) must be resolved exclusively between the parties involved, in accordance with the terms of the contract they have entered into and applicable laws. Standout is not responsible for mediating such disputes or imposing resolutions, and is exempt from any obligation to compensate for any damages that either party may claim as a result of the conflict between them. In the event of a legal dispute or disagreement between a buyer and a seller (or between a landlord and tenant), Standout assumes no liability for the actions or omissions of either party during the transaction. Any claim for breach of contract, hidden defects, damages, refunds, or other claims must be addressed and resolved directly between the seller and the buyer, or between the landlord and the tenant, as appropriate, using the legal mechanisms available for this purpose (direct negotiation, mediation, arbitration, or judicial proceedings). Standout may, at its sole discretion, cooperate by providing information in its possession to help clarify any incident (for example, contact information or communication records, provided that it is authorized by law or by the parties to do so), but in no event will it be obligated to participate in the resolution of the dispute nor will it be responsible for its outcome. The parties understand and agree that Standout is not an arbiter or guarantor of private agreements they enter into, and therefore shall not be liable for any non-performance, delays, damages, or any other dispute arising from such contractual relationships between users.

8.4 Limitations on Use of the Website

The user agrees to use the Standout website lawfully and in accordance with these Terms and Conditions, refraining from any activity that may compromise the security, stability, or proper functioning of the platform. It is strictly prohibited to use the site for illegal purposes, distribute malicious content (such as computer viruses), attempt to access other users' accounts or Standout systems without authorization, reverse engineer the platform, overload the infrastructure with automated programs (bots, scripts), or carry out any other action that may harm the functionality of the service or the experience of other users. Standout reserves the right to restrict, suspend, or terminate access to the website (including deactivating user accounts) if it detects improper use, suspicious activity, or violations of these Terms and Conditions. Likewise, the Company may establish temporary access or functionality limitations (for example, during scheduled technical maintenance, system updates, or for security reasons) and even remove or modify certain tools or sections of the website at its discretion, without this constituting a breach on its part. Regarding the continuity and quality of the service, Standout does not guarantee that the website will operate uninterrupted, secure, or error-free at all times. While our technical team works to ensure maximum platform availability and promptly correct any failures that may arise, temporary interruptions or errors in the operation of the site may occur for various reasons, such as scheduled maintenance, software updates, unforeseen technical difficulties, connectivity problems, or circumstances beyond Standout's control. Consequently, Standout will not be liable for any limitations on use of the site resulting from these technical mishaps, including temporary inaccessibility of the platform, loss or corruption of data during electronic transmissions, delays in updating information, or any other inconvenience that prevents or degrades access to or use of the service. The user understands and accepts that the website and its functionalities are offered "as is" and as available, and that Standout makes no express or implied warranties regarding the suitability, reliability, availability, or accuracy of the service for a particular purpose. Accordingly, the user's use of the platform is at their own risk, and they accept that occasional failures or interruptions may occur, without giving rise to any claims of any kind against Standout.

8.5 Cases of Force Majeure and Exemption from Liability

Standout will not be liable to users for delays, failures in the provision of services, or malfunctions of the website caused by acts of God or force majeure. A force majeure event or force majeure is defined as any unforeseeable event, or one that, although foreseeable, is unavoidable, is beyond Standout's reasonable control, and which prevents or hinders the normal performance of its obligations. These events include, but are not limited to: natural disasters (such as earthquakes, floods, hurricanes, or major thunderstorms), fires or explosions, civil strife or riots, acts of war or terrorism, strikes, work stoppages, or protests disrupting operations, failures of essential public services (extended power outages, telecommunications network or internet service disruptions), pandemics, epidemics, or other public health emergencies, governmental orders or actions that partially or fully restrict operations (e.g., administrative orders, sudden regulatory changes, embargoes, or blockades), as well as failures of third-party providers critical to the platform (e.g., cloud server outages, web hosting service errors, domain registration errors, payment gateway errors, or massive security attacks such as hacking or denial of service attacks against our servers). In the event of a force majeure event or unforeseeable event, Standout's obligations will be suspended for the duration of the extraordinary situation, with normal activities resuming as soon as the event has ceased and conditions permit. During this exceptional period, Standout will be exempt from any liability for the failure to provide its services or the delayed performance thereof, to the extent that this is a direct consequence of the force majeure event in question. The user acknowledges that these extraordinary events may impact the operation of the platform and agrees that, under such circumstances, they will not pursue claims or legal action against Standout for any damages or losses that may arise. Standout, for its part, undertakes to inform users as soon as reasonably possible about the occurrence of events of this nature that materially affect the provision of the service, as well as to make commercially reasonable efforts to mitigate the adverse effects and restore the service as soon as possible, once the force majeure conditions have passed.

8.6 Jurisdiction and Applicable Law

Access to and use of the Standout website, as well as all legal relationships arising therefrom, shall be governed by the laws in force in the Republic of Colombia. In the event of any legal disputes or claims arising between users and Standout (for example, disputes related to compliance with these Terms and Conditions, use of the platform, or the services provided), the parties agree to submit to the exclusive jurisdiction of the competent courts of Colombia. Unless otherwise provided by a public policy regulation, any judicial proceeding shall be brought before the courts of the Republic of Colombia, in accordance with the rules of jurisdiction established by law. Additionally, given that Standout SAS is a company domiciled in the city of Medellín, any legal action requiring a specific territorial determination may be brought, at Standout's discretion, before the courts of the city of Medellín, Colombia, without prejudice to the applicable general jurisdiction. Use of the platform from locations outside of Colombia will be under the user's sole responsibility, and they must ensure compliance with any applicable local laws. However, the user understands that any legal relationship or dispute they may enter into with Standout will be governed in all cases by Colombian law, and by accepting these Terms and Conditions, they expressly waive any other jurisdiction or law that may apply to them based on their domicile or location from which they use the service. Finally, if any provision of these Terms and Conditions is declared invalid, illegal, or unenforceable by a competent judicial or administrative authority, such declaration will not affect the validity or enforceability of the remaining provisions, which will remain in full force and effect. The parties agree to replace the affected provision with another that most closely matches the economic and legal intent of the original provision, maintaining the legal protection of Standout and the rights of users to the fullest extent permitted by law.

9. Modifications to the Terms and Conditions

Standout SAS reserves the right to modify, update, or delete any provision contained in these Terms and Conditions at any time and without prior notice to Users.

Modifications can respond to different needs, such as:

Update the applicable regulatory framework.
Improve website performance.
Incorporate new services or functionalities.
Adjust technical or legal aspects.

The modifications will take effect upon posting on the website. Standout may notify you of relevant changes by:

Emails to registered users.
Pop-up notifications within the platform.
Announcements on the website.

It is the User's responsibility to periodically review the Terms and Conditions to ensure compliance with the applicable conditions of use.

Effects of the Modification

If the User continues to use the platform after the changes are published, it will be understood that the User has tacitly accepted the new terms.
If the User does not agree with the changes, he or she may stop using the website and request the deletion of his or her account and personal data in accordance with the Data Protection Policy .

9.1. Cases in which Standout May Make Modifications

Modifications may be made in the following cases, among others:

Legal regulations update: Adaptation to changes in Colombian legislation on e-commerce, consumer protection, leasing, and financial regulation.
Incorporation of new services or functionalities: Implementation of new tools, payment methods, contract types, or features within the platform.
User experience and security improvements: Technical changes to ensure greater stability, security, and usability of the website.
Adjustments to commercial policies: Updates to rates, commissions, deadlines, or requirements for listing properties.

10. Final Provisions

This section establishes the general guidelines that regulate the interpretation, application and validity of these Terms and Conditions , ensuring clarity in the relationship between Standout and the Users.

10.1. Interpretation of the Terms and Conditions

Independent Clauses

If any provision is declared illegal, invalid or unenforceable by a judicial or administrative authority, this will not affect the validity of the remaining provisions.
The affected provision will be replaced by another that reflects, as closely as possible, the original intention.

Language and Definitions

Terms in singular or plural, as well as in masculine or feminine gender, should be interpreted according to the context in which they are applied.
The headings and subheadings used in this document are for reference only and do not affect the interpretation of the clauses.

Assignment of Rights and Obligations

The User may not assign his rights or obligations without express authorization from Standout .
Standout may assign its rights or obligations without prior authorization, for example, in the event of a merger, acquisition, or restructuring of the company.

10.2. Contact and User Support

Standout SAS offers communication channels for inquiries, complaints, or requests:

Contact email: admin@standout.com.co
Email for privacy issues: experienciacliente@standout.com.co
Contact number: +57 310 442 1762
Physical address: CL 11 C #31-79 ED LA MANIGUA OF 302, Medellín, Colombia

Applications will be processed within 30 business days, with exceptions requiring additional review.

10.3. User Rights and Consumer Protection

Users have the right to:

Receive clear and accurate information about the properties published.
Access the platform's services securely.
Request support and guidance on using the website.
Exercise your rights under Colombian consumer protection laws.

Standout is governed by principles of transparency and respect for consumer rights, promoting good practices in real estate brokerage.

10.4. Applicable Law and Jurisdiction

Applicable legislation: Commercial Code, Civil Code, Law 1581 of 2012 on the protection of personal data, and other relevant regulations.
Competent Courts: Any dispute will be resolved by the judges and courts of Medellín, Colombia.

10.5. Complete Agreement

These Terms and Conditions , together with the Privacy Policy , constitute the entire agreement between Standout SAS and the User.

Any other prior agreement, statement or communication shall be deemed superseded by the provisions of this document.

11. Payment Gateway Usage Policy

11.1. Use of MercadoPago as a Payment Provider

Standout SAS uses MercadoPago as its official payment gateway to process transactions on its website. By making a payment, the User automatically accepts MercadoPago's Terms and Conditions .

MercadoPago is a third-party service managed by an independent company. Therefore, Standout is not responsible for:

Payment gateway failures.
Transaction rejections.
Processing times.
Payment reversals.
Any inconvenience arising from the use of MercadoPago.

11.2. Accepted Payment Methods

Through MercadoPago, Users can make payments with:

💳 Credit and debit cards (Visa, MasterCard, American Express, among others).
🏦 Online bank transfers (PSE).
💰 Cash payments at authorized locations (Efecty, Baloto, among others).

11.3. Conditions for Payment Processing

By making a transaction on Standout , the User agrees to the following conditions:

Payments are made in Colombian pesos (COP) .
Applicable fees, taxes, and commissions will be disclosed prior to payment confirmation.
The User must provide truthful and accurate payment information. Standout is not responsible for failed transactions due to errors in the data entered.
Standout does not store credit or debit card information. All financial data is processed and encrypted by MercadoPago.
Payment processing may take up to 48 business hours , depending on the payment method.

11.4. Refund and Reversal Policy

📌 Applicable Refunds

Refunds only apply in the following cases:

❗ Cancellations of short-term rental property reservations are subject to the Cancellation Policy in Section 5.3.
❗ Billing errors attributable to Standout .
❗ Property availability failures after payment has been made.

If a refund is approved, it will be processed through the same payment method used in the transaction.

⚠ Cases in which Refund Does NOT Apply

❌ If the User decides to unilaterally cancel their reservation or contract after payment.
❌ If the User provides incorrect information and their payment is rejected.
❌ If the payment was successful, but the User changes their mind about purchasing or renting the property.

12. Liability for Fraud and Payment Security

Standout SAS implements security measures to prevent fraud in payments made within its platform. However, Standout is not responsible for external fraud or the misuse of the User's financial information.

📌 Safety Recommendations

Users should take the following precautions when making payments:

🔹 Do not share credit or debit card information with third parties.
🔹 Please verify that you are on the official Standout website before entering your payment details.
🔹 Use secure networks and trusted devices when making transactions.

⚠ Suspicious Transaction Report

If a User detects suspicious or unauthorized transactions , they must report them immediately to:

📩 MercadoPago : Through its support center.
📩 Standout : Sending an email to experienciacliente@standout.com.co .

13. Final Provisions and Contact

13.1. Duration and Termination of Services

Access to the Standout platform is unlimited , unless otherwise specified in specific contracts. However, Standout may suspend or terminate the User's access in the following cases:

🚫 Breach of Terms and Conditions.
🚫 Fraudulent or malicious use of the platform.
🚫 Express request from the User to close their account.
🚫 Business decision to modify, limit, or discontinue the operation of the website.

If Standout decides to terminate its operation, it will notify Users at least 30 days in advance to address any outstanding issues.

13.2. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the legislation in force in the Republic of Colombia .

📌 Conflict Resolution

🤝 Any dispute will be attempted to be resolved through direct negotiations .
⚖ If an agreement is not reached, alternative mechanisms such as conciliation or arbitration will be used.
🏛 If the disagreement persists, the dispute will be resolved by the judges and courts of Medellín, Colombia .

13.3. Acceptance of the Terms and Conditions

By accessing and using the Standout SAS website, the User declares that he or she has read, understood and accepted these Terms and Conditions in their entirety.

If the User does not agree with these conditions, he/she must refrain from using the Standout platform and services.

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